Terms of Service

These Terms of Service ("Terms") govern the use of the ChronMD medical-record review service and the chronmd.com website, operated by AIRSM LLC ("ChronMD," "we," "us"). By placing an order or submitting records, you ("Client") agree to these Terms on behalf of yourself and, if applicable, your firm.

1. The service

ChronMD produces litigation-support work product from medical records supplied by the Client, including medical chronologies, hyperlinked and merged record sets, delivery notes with missing-records analysis, narrative summaries, settlement demand letter drafts, billing summaries, deposition summaries, and special reports. Work product is generated by an automated AI pipeline with machine quality-control checks, and optionally reviewed by a licensed physician where that add-on is purchased.

2. What the service is not

• Not legal advice. ChronMD is not a law firm and does not provide legal advice. All work product is prepared for use by, and subject to the review of, a licensed attorney.
• Not medical advice or expert opinion. ChronMD summarizes and organizes the record; it does not diagnose, treat, or render expert medical opinions or testimony. Physician review, where purchased, is a quality-assurance review of the work product against the source records — not an expert opinion for use as evidence.
• Not a system of record. The Client remains custodian of the original records. ChronMD deliverables cite and link to the records the Client supplied.

3. Client responsibilities

• The Client represents that it is lawfully in possession of the records it submits and is authorized to disclose them to ChronMD for this purpose (e.g., under client authorization, subpoena, or discovery).
• Records must be submitted only through the secure upload links we provide — never by email attachment.
• The Client must not include PHI in payment forms, email subject lines, or support messages.
• An attorney or qualified professional must review all work product before it is relied upon, filed, or served.

4. Ordering, fees, and payment

• Fees are flat per case as listed on chronmd.com at the time of order (e.g., chronology $149, full bundle $299, per additional 500 pages $99, physician review +$249), or as stated in a Firm Plan agreement.
• Payment is processed by Stripe at the time of order. Page counts are confirmed at intake; if a case materially exceeds the ordered page tier, we will invoice the difference before delivery and tell you first.
• QC guarantee: if a case fails our machine QC gate, it does not ship — we either fix and re-run it or refund the fee in full. Refunds under this guarantee are issued automatically to the original payment method; they do not limit any other remedy required by law.

5. Turnaround and delivery

Typical turnaround is approximately 30 minutes per 500 pages from completed upload; large or heavily degraded record sets may take longer. Timelines are good-faith estimates, not guarantees. Deliverables are provided via secure download links that expire after 7 days; links can be re-issued on request during the retention period.

6. Confidentiality and data handling

We treat all Client materials as confidential. Case files are processed exclusively within our access-controlled AWS environment using HIPAA-eligible services, encrypted in transit and at rest, and every case is sealed with a cryptographic audit ledger. Our data practices, subprocessors, and retention periods are described in the Privacy Policy and HIPAA Notice. Where the Client requires a Business Associate Agreement, our standard BAA is available at onboarding and, once executed, governs PHI handling over these Terms to the extent of any conflict.

7. Intellectual property

Upon full payment, the Client owns the deliverables for that case. ChronMD retains all rights in its pipeline, software, prompts, formatting profiles, quality-control methods, and any aggregate, de-identified operational metrics (e.g., QC scores and processing statistics that contain no PHI or client-identifying information).

8. Accuracy; limitation of liability

• We publish measured quality scores and ship a QC report with every case; we do not represent that any output is error-free. The Client's professional review under Section 3 is an essential part of the service design.
• To the maximum extent permitted by law, ChronMD's total liability arising out of or related to a case is limited to the fees paid for that case, and neither party is liable for indirect, incidental, special, or consequential damages, including loss of claims or adverse case outcomes.
• Nothing in these Terms limits liability that cannot be limited by law.

9. Indemnification

The Client will indemnify ChronMD against third-party claims arising from records the Client was not authorized to disclose, or from the Client's use of work product without the professional review required by Section 3.

10. Term and termination

Either party may terminate a Firm Plan with 30 days' written notice; per-case orders complete upon delivery. Upon termination or on request, we delete Client case data per the retention terms in the Privacy Policy, excepting the hash-only case ledgers and records we must retain by law.

11. General

These Terms are governed by the laws of the State of Florida, excluding conflict-of-law rules; exclusive venue is Duval County, Florida. If any provision is unenforceable, the remainder stands. These Terms plus any executed BAA or Firm Plan agreement are the entire agreement; in conflicts, the BAA controls for PHI, then the Firm Plan, then these Terms. We may update these Terms prospectively by posting a new version with a new effective date.

12. Contact

AIRSM LLC, doing business as ChronMD · Jacksonville, Florida · intake@chronmd.com. Our registered mailing address is provided in executed agreements and on request.